83rcom FAQ — Answers to What You Want to Know

A Cooling-off period is a break you can request when you want to temporarily stop playing. You can set a period from 24 hours up to 30 days, during which access to your account will be restricted. Contact our support team via Live Chat to request it and they will activate it immediately. Your account can only be reopened after the period ends, and withdrawals are not available during that time.

Self-exclusion is a stricter restriction than Cooling-off. Your account is blocked for a set period and cannot be reopened until that period has ended. It is designed to help control problem gambling, so no exceptions can be made before the set period is up. Anyone who needs help can request it via Live Chat.

If you feel like you are gambling to recover losses, if you cannot control the urge to keep playing even when your balance is low, or if gambling is causing problems in your relationships, work or finances — these are warning signs that you need help. If this is the case, stop playing immediately and contact our support team. Gambling is not a way to earn income.

83rcom allows only players aged 21 and above. Date of birth is verified at registration, and confirmed again at the KYC stage using a national ID card or passport. Any account suspected of belonging to someone under 21 can be temporarily suspended while it is being reviewed. Parents who want to discuss the possibility of children accessing the platform can speak directly with our support team.

If you are experiencing gambling problems, the first step is to restrict your own account — you can request a Cooling-off or Self-exclusion immediately through 83rcom Live Chat. Talking openly with friends and family and seeking professional support services are also important steps. If you are facing financial difficulties as well, our support team is ready to work with you.

Myanmar National Registration Card (NRC) and Passport are accepted for KYC verification. You must submit clear photos of both the front and back of the original document, taken with a camera. Avoid poor lighting to prevent your submission being rejected due to unclear images.

Documents and personal information submitted by players are stored securely using SSL encryption. They will not be used beyond KYC purposes, and personal information is not shared with third parties. You can read our full privacy policy on the Privacy Policy page.

KYC verification is carried out to protect players' financial security and to ensure that no one can use an account that is not theirs. In other words, it confirms that only the account holder can make withdrawals. This verification also helps prevent money laundering and maintains fair play across the entire platform.

The name given when opening your player account must exactly match the name on the KBZPay, Wave Money or AYA Pay account used for withdrawals. If they do not match, you may face restrictions when withdrawing and may need to resubmit KYC. Enter your full and correct name from the moment you open your account.

You will receive a rejection notice by email or Live Chat explaining the reason for the rejection. Issues such as unclear photos, expired documents, or incomplete copies can be resolved and resubmitted. For issues that cannot be resolved, contact our support team directly via Live Chat.

When you open an account and make your first deposit, you will automatically receive a 100% Welcome Bonus of up to 200,000 Ks. For example — if you deposit 20,000 Ks, you get a bonus of 20,000 Ks, making your account balance 40,000 Ks. You must wager the bonus amount of 20,000 Ks × 15 = 300,000 Ks in total before you can withdraw any winnings from the bonus.

A 15x wagering requirement means you must place bets totalling 15 times the bonus amount before you can withdraw bonus-related winnings. For example — if you deposit 420,000 Ks, you receive a bonus of 200,000 Ks, making your account balance 620,000 Ks. You must then wager 200,000 Ks × 15 = 3,000,000 Ks before withdrawing any bonus winnings. Your original deposit amount can be withdrawn at any time.

Most slots and live casino games count toward wagering. Some game types, such as pre-match football betting, do not contribute to wagering — you can still play with bonus funds, but those bets will not count. Feel free to ask via Live Chat which games count and by how much.

The Welcome Bonus can only be claimed once per account, on the first deposit. It does not apply to any subsequent deposits. Please note that if you attempt to open multiple accounts to claim the bonus again, your accounts may be closed.

When you refer a friend and they make their first deposit, you will receive 5% of that deposit as a bonus, up to a maximum of 30,000 Ks per referred friend. On top of that, you will also receive a weekly commission of 0.2% of your referred friend's valid bets. These are the fixed amounts set for the 83rcom Refer a Friend program.

Bonus funds can expire if the wagering requirement is not completed within the set period after the bonus is credited. Regardless of the bonus amount, it is recommended that you complete the wagering as soon as possible after receiving it. You can ask via Live Chat for the exact expiry period when you receive a bonus.

At 83rcom, you can deposit using three Myanmar digital payment methods: KBZPay, Wave Money, and AYA Pay. The minimum deposit amount for all three methods is 20,000 Ks. Deposits should appear in your account instantly — if they do not, please contact us via Live Chat.

To deposit with Wave Money, go to the Deposit section in your account and select Wave Money. Transfer the amount to the Wave Money number shown, take a screenshot of the slip, and upload it. Your account will be credited instantly after that. The minimum transfer amount is 20,000 Ks.

If you deposit via KBZPay and the funds do not appear in your account, send a screenshot of the transfer slip (showing the reference number, date, and amount) to our team via Live Chat. Once verified and confirmed, the amount will be added to your account. Please note that funds cannot be added without a slip — always keep your slip.

Deposits are normally processed instantly. If more than 15 minutes have passed and the funds have not arrived, confirm that the transfer was completed successfully in your KBZPay, Wave Money, or AYA Pay app, then submit the slip via Live Chat. Our support team is available 24/7 and will check it promptly.

The minimum withdrawal amount is 30,000 Ks, and funds normally arrive within 10 to 45 minutes. The name on the withdrawal account must match the name on your registered account, and withdrawals will not be processed until KYC verification is complete.

The 2D lottery is a traditional Myanmar lottery format where you predict which two-digit number will be drawn. You place a bet on a number from 00 to 99. Predicting the outcome is a matter of luck, and we are unable to tell you in advance which number will come up.

The 3D lottery is a game where you predict which three-digit number will be drawn. If you correctly predict a number from 000 to 999, the payout is higher than in 2D. We cannot predict which number will come up — the result of each draw depends entirely on chance.

Shan Koe Mee is a traditional Myanmar card game that originated from Shan State and is played with 3 cards. Players compare their hand against the dealer's hand, and the one with the highest points wins — through combinations like 9 points, three of a kind, or three-card straight. The game moves faster than a typical dealer-banked game, so stay focused while you play.

The 83rcom platform is designed to play directly through a mobile browser. 2D, 3D, and Shan Koe Mee games run smoothly on both iOS and Android without a separate app. You can play using a Myanmar mobile data connection, and a Wi-Fi connection will give you an even smoother experience.